Member Manual
At Lookout our mission is to provide guidance and education to help individuals move towards wellness through CrossFit, Nutrition, Accountability, and Community. Our passion is YOU and being a part of your life long journey to a healthy life! We are so excited to have you at Lookout!
Here is all of the information you will need to know when it comes to:
Membership Policies (payment, refunds, holds, etc.)
Scheduling Policies (reserving, cancelling, etc)
Kids and Dogs
Bringing Friends
Software We Use
To learn more about the 101s of joining the Lookout Community - head here!
Membership Policies
Payment
All of our memberships auto-bill on the day you decide to begin at Lookout Fitness. For example, if you start on July 1st your payment for that 30 day period will automatically be paid - your next bill will come the 1st of August.
Refunds
We do not issue refunds if you don’t notify us of changes or cancellations to your account prior to billing.
Holds
We do not do membership holds, except for medical reasons or due to something like a Pandemic. We will absolutely do holds for medical reasons, and probably bend over backwards to help you get better. We’ll might tell you to put your account on hold, but feel free to come in and do your PT!
Changes and Cancellations
If you need to make any changes to your account, please email info@lookoutfitness.com, 2 weeks prior to your next billing date. That gives us enough time to make sure the change registers in the system.
Family Rates
We do offer a discount to members of the family (which you get to define for yourself, it’s a love thing, not a legal or blood thing) whose accounts bill on a single charge. If a member/s quit, meaning you are now the only member on that account, we will raise you to the regular single member rate.
Rate Increases
We generally grandfather your rate to stay at the rate you got when you joined. UNLESS you quit and come back, then you will pay whatever our current rate is.
Scheduling Policies
Reserve a Spot
With Covid-19 precautions you MUST reserve a spot to join a class. We are a small gym, so we cap all our classes at 20 people. If a class is full and you don’t have a reservation, you will not be let in. We need to be able to sufficiently staff, clean, and prepare for the number of people reserved for a class. You reserve a spot by logging into your PushPress account, selecting the class, hitting “reserve.” Super simple. We highly recommend doing this on a smart phone.
Cancel Your Spot
PLEASE cancel your spot if you reserved and cannot make it. We ask you to cancel at least 1 hour prior to class so that if there is anyone on the waitlist, they can get to Lookout in time. Canceling 1 minute before doesn’t do anyone any good. You cancel a spot exactly the same way you reserved it, just hit “cancel” instead of “reserve.”
Holidays
Major holidays we are not open UNLESS a coach wants to do a class on that day. Those days include: Thanksgiving, Christmas, and New Years.
Emergencies
If for some reason we need to cancel class in order to keep everyone safe we will email you, we will text you, and we will put it on the secret Facebook page, on our public Facebook page and on Instagram. We’ll do our best to get the word out.
KIDS & DOGS
In general, we like dogs more than we like people. Also, in general, we like children more than we like adults. But we do not allow either on the workout floor, pretty much ever.
Kids
A lot of our members have kids who are old enough to sit upstairs in the mezzanine and watch a device of some sort. We’re all for it. We do have an “unattended kids waiver” that they need to sign, and it will show in your account on PushPress if you’ve signed it. Kids should never, ever enter the workout floor, and as a parent, it’s your job to remind your kids of that. We are not designed as a safe place for kids, so parents must enforce the rules.
Babies
We love babies! Members will often bring their babies and leave them in car seats along the wall in the workout room. We’re cool with this too, as long as parents tend to the baby and baby doesn’t become a distraction to the class.
Dogs
Dogs are vastly superior to all humans. This is a given. However, they are also unpredictable, and tend to leave hair around. Not to mention that many people are some combination of afraid and allergic to them. So they are a hard NO for us in the gym. (Even though we love going to other gyms with gym dogs.) Every now and then one might walk in for a minute to get something, or ask a question or whatever... that’s cool. Kiss them, rub their bellies, acknowledge their superiority as a species and then remind members that we do NOT allow dogs to hang out in the gym.
CAN YOU BRING YOUR FRIENDS?
Sure, sort of, maybe, it depends. We love guests. We’re willing to assume that any friend of yours is someone we’ll be happy to know. If they have prior CrossFit experience, they can drop in for any class. Please go to this page to reserve a free drop-in. The system will let them reserve one free class. If they’re around for an extended visit, just let us know and we’ll probably comp them for their visit. Or if it’s a longish time, we’ll come up with a sweet deal.
If they DO NOT have prior CrossFit experience, they can come to our Free Community Workout Day, which is Saturday of every month. No experience necessary, appropriate for anyone. They still need to go to www.LookoutFitness.com to reserve a spot in that class.
EVERYONE FILLS OUT A WAIVER. NO MATTER WHAT.
Ideally, using a computer, have them go to www.LookoutFitness.com and hit the giant red button on the bottom of every page to fill out the waiver and register for a class online.
Paper waivers are in a folder on the desk by the computer. If the iPad thing isn't working, tell the coach and we’ll go old school. But they MUST sign a waiver.
Software
At Lookout, we use two different software programs. We use PushPress for everything having to do with membership and class reservations. We use SugarWOD for all WOD tracking. You need to have both apps installed on your phone
Class Reservation
Our goal is not to prevent you from attending class and rule with an iron fist, but rather to use this as a quality control tool. We strive to provide a superior experience for every member, during every class!
How to Reserve a Class:
Download the Push Press app and input your username and PIN. (you will be sent an email to set that up).
Select "Reserve a Class" from a dropdown menu.
Find the proper date, program and class time and select “Reserve.”
To cancel, select “Cancel” on the same screen.
You can reserve for any class 2 weeks ahead.
Reservation cut off time for all classes is 1 hour before.
Reservation cut off for 5:30am class is 9:30pm the night before.
To download the Push Press Member Portal click below:
Workout Tracking
At Lookout Fitness, we emphasize a supportive community, measuring progress, and celebrating success all of which starts with a supportive coach to athlete relationship. We believe our commitment to these values has helped us create a world-class environment for our members.
To support these values, we chose the SugarWOD workout app. It’s a fun, social way to track your WODs and from day one you get to enjoy the unique community at Lookout.
Using it is totally optional (you can keep your account private), but SugarWOD is packed with many features that you will find very useful! For instance, it gives you easy access to previous workout results. When a benchmark workout comes up, it will automatically remind you of your previous scores and modifications. No more searching back through old records or lost benchmarks.
Here is how to get started with SugarWOD:
1. Download SugarWOD
2. Create an account (it's FREE!) and select Lookout Fitness as your box.
3. Start logging your workouts!
